FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
We ship exclusively to Switzerland.
Please see the approximate shipping costs and durations on our Shipping page.
Yes you can track your order once it has been shipped. The tracking number and link are located in the email confirmation we’ve sent you.
We apologise - unfortunately, we are not able to accept any returns once the order has been placed and shipped to you. Being a small business, we produce at low quantities and make sure all of our products are in perfect condition when we sell them. Please select carefully your product before placing your order and don’t hesitate to try them on in one of our selected point of sales.
Our values follow us till the order preparation as it is important for us to partner with local companies sharing the same values as us.
Your order has been carefully prepared in Geneva by our partner “PRO entreprise sociale et privée” which hires people that are excluded from the traditional professional world.
We accept the following payment methods: paypal, visa, master card, TWINT. Other credit cards are not accepted but can possibly be added to a PayPal account after which you can then pay your order on our website using PayPal.
All payments are handled in CHF.
There may be several reasons for why payment for an order has failed. Please reach out to us by emailing firstname.lastname@example.org and we will help you.
Yes, all ATOPEA products are COSMOS Ecocert certified. We follow a rigorous audit process to ensure that our packaging and our formulas are not harmful to the environment nor the skin.
No, none of the ATOPEA products are tested on animals.
No, none of the ATOPEA products contain essential oils. We believe that essential oils should be only used for aroma therapies as they can create allergies for some people and should be carefully selected. Additionally, essentials requires lots amount of water to be made which is not eco-friendly in our opinion.
Our Press Reset face oil is pregnancy safe.
Yes, we ensure that most of our packaging is sustainable and can be recycled. Our product packaging is 90% recyclable. You can recycle the carton box and the glass bottle.
Yes, all of our products are shipped in a 100% recycle box. We use a water-activated packaging tape and can be recycled along with the shipping box.
Yes, our Press Reset Face Oil is made of 100% natural ingredients.
Each of our products are made in a lab in Europe in small batches following COSMOS Ecocert guidelines as our lab partner is Ecocert certified.
Our Press Reset Face Oil is made in Switzerland.
We would love to offer internship opportunities - if you are interested feel free to drop us an email to email@example.com with your resume and a spontaneous cover letter mentioning where you would help us.
Unfortunately, as a small company we do not have job openings just yet but we hope that we will be able to recruit soon.